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Coronavirus: Our Stance

Published on Mar 13, 2020

Coronavirus (COVID-19)

Updated: 7/5/20

Coronavirus has now touched all of our lives and at this extremely difficult time, our thoughts go out to our customers, and suppliers and families.

We would like to thank all our patient customers as we continue to work through the events and re-book to alternative dates and options. Many of which have been supportive of and understanding of the current situation. Thank you!

As countries around the world start to review their local lockdown restrictions, we expect the advice to change over the coming weeks. However, in the interim our teams are ready to assist with re-bookings. As you would expect, we have prioritised contacting customers due to depart in the next few weeks.

We’re all looking forward to the end of lockdown and will continue to monitor GOV guidelines and will continue to work on a date by date basis.

 

Updated: 24/3/2020

For existing bookings:

We will be monitoring the situation regarding Coronavirus and responding to it based on official information from the government of the United Kingdom. We are also getting in touch with our suppliers as there are various approaches being adopted. If your booking is taking place between the 23rd March – 15th April please check your inboxes for an update from your event organiser. As we are currently working from home, the best way to get in touch with us is through the communications function in your portal or by emailing your account manager. Please be patient as we work to contact our clients in date order.

If you are unable or do not want to travel, you will need to make a claim via your travel insurance.

Unfortunately, we are unable to offer refunds as per the terms you agreed to before booking, however, we’re endeavoring to work with all our suppliers to offer alternative dates, if possible.

 

Please check the most up-to-date travel information which can be found here.

You can view our terms and conditions here.

This is an unprecedented issue and we appreciate your patience and understanding whilst we do our best to work through it.

 

For new bookings:

For any new bookings please check with your event organiser about the terms and conditions prior to booking. We are working to implement new terms due to the outbreak but each supplier will have different agreements so we will be working on this on a case-by-case basis.

 

Get travel insurance

Make sure you have appropriate insurance and purchase it as soon as you book your trip. It’s your responsibility to make sure you’re covered.